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Refund Policy

Last Updated: 2025/08/26
 

At AURUM BRIDGE FZCO, we are committed to transparency and compliance in all transactions. Due to the nature of gold trading and market price fluctuations, all sales are generally final, and refunds are strictly limited as outlined below.
 

1. Non-Refundable Sales

  • All purchases of gold, bullion, or precious metals are non-refundable once payment is confirmed and the transaction is processed.

  • Price changes, market fluctuations, or delays do not qualify for a refund.

  • Clients are responsible for reviewing product details, pricing, and terms before completing any purchase.
     

2. Exceptional Circumstances

Refunds may be considered only under exceptional circumstances, such as:

  • Duplicate Payments: If the client accidentally makes a duplicate payment.

  • Payment Errors: If funds are debited but the order is not processed due to technical or banking errors.

Any eligible refunds will be processed after verification and compliance checks, typically within 30 business days.
 

3. Cancellations

  • Orders can only be cancelled before payment clearance and dispatch.

  • Once KYC/AML verification is completed and payment is cleared, cancellations are not permitted.
     

4. How to Request a Refund

  • Refund requests must be submitted in writing via email to: info@aurumbridge.org

  • Include relevant details: transaction ID, date, and reason for the request.

  • All refund requests are subject to verification against payment records and compliance checks.
     

5. Compliance & Legal Obligations

  • We reserve the right to withhold or delay refunds in case of compliance, AML, or regulatory investigations.

  • Any refund processed will be subject to UAE laws, DMCC regulations, and banking rules.
     

6. Contact Us

For any questions regarding this Refund Policy:
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AURUM BRIDGE FZCO
Unit No: 3O-01-4880 Jewellery & Gemplex 3
Plot No: DMCC-PH2-J&GPlexS Jewellery & Gemplex
Dubai
United Arab Emirates
Email: info@aurumbridge.org
Phone: +27847412845
 

⚖️ Note: This Refund Policy is aligned with UAE federal law, DMCC compliance requirements, and standard practices in gold trading.

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